Customer service is the provision of service to customers before, during and after a purchase. The importance of customer service may vary by product or service, industry and customer. A customer service experience can change the entire perception a customer has of the organisation.
Employers across all sectors are giving increasing attention to the quality of service they provide to customers. This focus is being driven by the demands of customers who have increasingly higher expectations alongside a more individualised service.
Learning through apprenticeships can help staff develop skills that are essential to create a successful career in the industry.
We offer apprenticeships in Customer service to suit all areas of the industry; from foundation level to higher apprenticeships across Wales. These apprenticeships can be applied across a broad range of sectors and job roles.
Apprenticeships provide a simple and rational programme of learning that presents learner achievement and qualifications in a way that is easy to understand measure and compare to other national qualifications.
We aim to give individuals the opportunity to learn in a more flexible way and enable a wider range of organisations, including employers, to have their training recognised.
Cambrian Training Company is an approved centre with Edexcel for the delivery of training in Customer Service.
Within Customer Service the following qualifications are available;
- Level 2 & 3 in Customer Service
Our experienced Training Officers can help employees choose the right course at the appropriate level to develop their skills and knowledge. These qualifications are delivered in the workplace.