Junior IT Support Technical (Ref:45262) | Risc IT Solutions, Llandudno

Posted 3 months ago

To apply for this vacancy you must be ages between 16-24, as this is part of Welsh Government funded program.

To apply: You MUST create an account & log in via the following website>> https://ams.careerswales.com/Public/Vacancies/View.aspx?vid=45262

Vacancy Description

IT Technician / Telecommunications
Computers and IT
Rewarding opportunity for a passionate and aspiring
IT professional with good basic IT knowledge,
excellent communication skills and willingness to
Working within the Technical Support team as an IT
Support Technician on the helpdesk, you will provide
support for resellers and customers across our range
of IT solutions including: Online data backup hosted
Exchange, Microsoft Office 365 and specialised
software services. Your duties will include although
not be limited to:
1st line software support and general helpdesk duties.
Making and receiving 1st line technical calls, to assist
in the co-ordination & resolution of IT issues as
quickly as possible & to ensure all customer
expectations are met.
Assisting customers with the installation, configuration
and troubleshooting of backup, Microsoft Office,
antivirus and other software.
Supporting Risc internal staff with their use of
software, hardware, services as required.
Documenting all activities undertaken as per guidance
to allow easy case management.
Providing additional assistance to the team as

Training provided

Full on the job training will be provided by the company, Leading to a sustainable job for the right candidate.

Desirable personal qualities

You’ll be part of a thriving, growing team of talented
individuals who are really proud of their company.
This tight team operates to a set of core values, which
includes enthusiasm, integrity, courtesy, reliability,
commitment to quality and going above and beyond
in order to deliver cutting edge solutions to their
resellers and customers.
We will invest in your development, through
enrolment on external and internal training courses,
so you can achieve the learning and required
qualifications to support the business. This will also
enable you to work towards one of our product
Knowledge of and familiarity with Windows OS
(desktop 7, 8, 10 and server 2008, 2012+).
Understanding of basic networking systems \ services
– routers, DNS, firewall configuration.
Excellent customer communication skills – both
written and verbal.
GCSE– Maths, English.
MS Outlook + software troubleshooting would be an
Eagerness to learn new skills, undertake product
specific training and achieve industry recognised
qualifications with suppliers such as Microsoft,
Symantec, Zerto, Cisco.
Full UK driving license.
Computer related qualifications would be
advantageous – A level, Degree, HND and \ or vendor
specific – Microsoft MCP+ or Cisco CCNA.

Qualification(s) Required

No Minimum Requirements

Welsh Language Requirements

Welsh Spoken Skills: No.
Welsh Written Skills: No.

Interview arrangements

ENSURE that you are eligible for a Jobs Growth Wales position
ENSURE you complete your vacancy profile as fully as possible, and provide an up-to-date mobile number & email address in your application.
CHECK your email inbox and Careers Wales account regularly for updates to your application.
**IF YOU RE INVITED FOR INTERVIEW, please ensure you contact the employer to confirm that you WILL or WILL NOT be attending.
**IF YOU ARE OFFERED A START DATE – please ensure you contact the employer to confirm that you WILL or WILL NOT be starting


Min £9.13 – Max £10.58 per hour

Hours of Work:


Job Features

Job CategoryJobs Growth Wales

Apply Online