Apprentice Admin Assistant (Ref: 47702) | Ceffyl a Charn Cyf, Abergele

Posted 1 month ago

Vacancy description

Administration, Business and Office Work – Opportunity to join small family e-commerce company as an administration assistant.

  • Answering the telephone in the Company prescribed manner, recording and passing on messages
  • Responding to and liaising with customers regarding products and orders
  • Respond to emails in the appropriate manner
  • Open post and respond appropriately
  • Manage deliveries – packaging orders; arranging of couriers
  • Manage stock
  • Update product information on the website.
  • Provide accurate data entry and maintenance of customer records including electronic and hard-copy filing.
  • Updating Social media – Twitter, Facebook, Pinterest, etc
  • Help to plan and execute direct email campaigns
  • Investigate and deal with customer complaints
  • Identify, suggest and implement improvements to customer service
  • To carry out all other duties as instructed by manager relevant to the office and running of the business which may occasionally be off site
  • Continually develop own product knowledge to be able to respond to clients
  • Keep own working area clean and organised
  • Make suggestions/recommendations to manager for improvements and innovative practices.
  • Able to commit to their professional development.
  • Contribute to a secure, safe and healthy working environment

Desirable Personal Qualities

  • An individual looking to undertake an apprenticeship with a family company, with an interest in horse riding, agriculture, pets, fashion.
  • Strong IT skills including familiarity with Microsoft Word and outlook.
  • Excellent attention to detail.
  • Good organisation skills and a flexible approach to work.
  • Ability to work independently. Mathematics and English essential.


  • No Minimum Requirements
  • The successful candidates must be willing to undertake a Business Administration Apprenticeship.
  • Training will be provided with the aim of achieving a broad understanding of the Business during the programme.

Welsh Language Requirements

Welsh Spoken Skills: Advantage
Welsh Written Skills: Advantage


 30+ hours p/week


National Minimum Wage


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Job Features

Job CategoryApprenticeships

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