Apprentice Help Desk Advisor

Techbox Solutions Ltd

Administration
Welshpool, Working from home
Posted 3 weeks ago

Vacancy:
Apprentice Help Desk Advisor
Techbox Solutions Ltd, Welshpool

We are a hardworking, faced paced Telecommunications business based in Welshpool town centre.
We are looking for a confident person to join our front-line team to help our customers with any customer service enquiries.

Your role will be to provide 1st line customer service care, passing any more technical support and sales enquiries onto the different relevant teams. You will need to have an excellent telephone manner and have the drive to ensure that all customers receive excellent service. The right candidate will deal with customers over the telephone, via email, on a support ticketing system and also via a live webchat facility.

Full training will be provided.

Daily Duties:
• Ensuring customers receive excellent customer service, responding to enquiries via chat, email, support ticket systems and telephone.
• Working with customers to identify issues and advising on the solution, or escalating issue to the relevant team.
• Logging and keeping records of customer queries
• Following up with customers to ensure full resolution of issues
• Updating self-help documents
• Testing and fixing faulty equipment

Desirable Personal Qualities:
We are looking for a confident person to join our front-line team to help our customers with any customer service enquiries.

You will need to have an excellent telephone manner and have the drive to ensure that all customers receive excellent service.

Good interpersonal and customer care skills are desirable

Qualifications Required:
None – Full training will be given

Welsh Language Requirements:
Welsh Spoken Skills: No
Welsh Written Skills: No

Pay:
National minimum wage for your age.

Hours:
Monday – Friday 9am – 5pm.
Currently, we are working on a blended schedule of office and homeworking. Full training and hardware equipment to enable remote working will be provided.

Interview arrangements:
Interviews will be taken place wither via zoom meeting, or in person in our offices in Welshpool

Apply:
Please send a covering letter and your CV to jobs@vivivoip.co.uk

Job CategoryApprenticeships