Apprentice Receptionist

Apprentice Receptionist

An exciting opportunity to join Welshpool Medical Centre working within Reception.

Daily duties:

• Receive, assist, and direct patients in accessing the appropriate services or health care professional in a courteous, efficient and effective way via the telephone or face to face.
• Ensure all enquiries are handled effectively and courteously.
• Filing, record keeping, and distribution of documentation is undertaken efficiently and promptly.
• Offer general assistance to the practice team.
• Project a positive and friendly image to patients and other visitors either in person or face to face
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other agencies.

Desirable personal qualities:

• Good communication skills oral and written
• Clear and polite telephone manner
• Organised approach
• Ability to work as part of a team
• An evolving role with full training and support

Qualifications required:

Good standard of general education. Maths and English GCSE grade C or equivalent

Welsh language requirements:
None

Apprenticeship course:
Level 2 Apprenticeship in Customer Service

Pay:
We will pay a higher rate than the minimum apprenticeship rate.

Hours:
37 hours per week

Interview arrangements:
Face to face interview at the Medical Centre

Apply:
Please send a cover letter and your CV to gaynor.maclennan2@wales.nhs.uk