Customer Service Apprentice

Customer Services
Ceredigion
Posted 3 weeks ago

Vacancy:

Customer Service Apprentice

23-25 Pier Street, Aberystwyth, Ceredigion, SY23 2LN

Daily Duties:

  • Responding to Customer phone calls and emails
  • Operating Live Chat Customer service platform
  • Creating customer telephone orders on our system
  • Responding and resolving to customer queries / issues
  • Manage customer returns – overseeing the returns process
  • Producing reports for return analysis and feedback

Desirable Personal Qualities:

A person who has good communication skills, both written and verbal. Able to work to a high standard and delivery a high level of service that WatchObsession is renowned for and become a valuable member of our growing team.

Qualifications Required:

Basic Computer Skills preferred.

Welsh Language Requirements:

Speaking: Desirable

Written: Desirable

Apprenticeship Course:

Level 2 Customer Service

Pay:
Apprenticeship rates

Hours:

31-40 hours per week

Interview arrangements:
Face to face at Pier Street

Apply:
Please send a cover letter and your CV to – gary@watchobsession.co.uk

Job CategoryApprenticeships