Reservations Agent (REF:48576)

Administration, Customer Services
Newport
Posted 2 weeks ago

To apply for this vacancy you must be ages between 16-24, as this is part of Welsh Government funded program. To apply: You MUST create an account & log in via the following website >> https://ams.careerswales.com/Public/Vacancies/View.aspx?vid=48576

Interviews will be conducted throughout the duration of the advert, the job will be offered as soon as a suitable candidate is found.

PLEASE NOTE:
Immediate application is advisable.
The vacancy may close prior to the closing date
Suitable applicant will be offered start date as soon as possible.

Vacancy:
Reservations Agent
The Celtic Manor Resort / The Celtic Manor Collection, Newport

We are searching for outstanding Reservations Agents to join our bustling Sales team.
As a Reservations Agent, you will be the first point of contact on every guests 5*journey, exceeding their expectations and delivering exceptional experiences in every call.
You will utilise exemplary sales techniques and guest service skills while having a good eye for detail to promote and sell all facilities of The Celtic Collection ensuring all information is processed using the IT systems.
You will have outstanding interpersonal skills and a passion for delivering exceptional guest service. You will thrive in a fast-paced and dynamic environment whilst retaining a sense of calm under pressure. With a natural ability to build rapport and an excellent telephone manner, you will be confident taking reservations, asking open ended questions and explaining all product options within The Celtic Collection.
A positive outlook, a good eye for detail and being IT literate is needed for this role. You will be a top multitasker with a sense of fun and professionalism in equal measure.
You will have an understanding of working in a busy sales or customer service role.

Training provided:
-Full on the job training will be provided by the company, leading to a sustainable job for the right candidate.
-Interviews will be conducted throughout the duration of the advert, the job will be offered as soon as a suitable candidate is found.

Desirable personal qualities:
Strong IT skills, sales skills, understanding of upselling
Keyboard skills, understanding windows, excel
Excellent communication skills in English for both written and verbal styles
Ability to work well as a team and independently
Good organisation skills
Have an interest in the hotel industry
Have used computer systems previously to make bookings and or find and record information

Qualifications Required:
No Minimum Requirements

Welsh Language Requirements:
Welsh Spoken Skills: No.
Welsh Written Skills: No.

Pay:
£9.40 per hour

Hours:
37.5 hrs per week

Interview arrangements:
Interviews will be conducted throughout the duration of the advert, the job will be offered as soon as a suitable candidate is found.

To apply:
***IMPORTANT INFORMATION*** BEFORE APPLYING FOR THIS VACANCY ENSURE that you are eligible for a Jobs Growth Wales position ENSURE you complete your vacancy profile as fully as possible, and provide an up-to-date mobile number & email address in your application. CHECK your email inbox and Careers Wales account regularly for updates to your application. SUITABLE CANDIDATES WILL BE NOTIFIED OF INTERVIEW ARRANGEMENTS AS APPROPRIATE **IF YOU’RE INVITED FOR AN INTERVIEW, please ensure you contact the employer to confirm that you WILL or WILL NOT be attending. **IF YOU ARE OFFERED A START DATE – please ensure you contact the employer to confirm that you WILL or WILL NOT be starting.

To apply for this vacancy you must be ages between 16-24, as this is part of Welsh Government funded program. To apply: You MUST create an account & log in via the following website >> https://ams.careerswales.com/Public/Vacancies/View.aspx?vid=48576

Job CategoryJobs Growth Wales
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