Customer Service

Customer service is the provision of service to customers before, during and after a purchase. The importance of customer service may vary by product or service, industry and customer. A customer service experience can change the entire perception a customer has of the organisation.

Employers across all sectors are giving increasing attention to the quality of service they provide to customers. This focus is being driven by the demands of customers who have increasingly higher expectations alongside a more individualised service.

Learning through apprenticeships can help staff develop skills that are essential to create a successful career in the industry.

We offer apprenticeships in Customer service to suit all areas of the industry; from foundation level to apprenticeships across Wales. These apprenticeships can be applied across a broad range of sectors and job roles.

Apprenticeships and Training

Apprenticeships provide a simple and rational programme of learning that presents learner achievement and qualifications in a way that is easy to understand measure and compare to other national qualifications.

We aim to give individuals the opportunity to learn in a more flexible way and enable a wider range of organisations, including employers, to have their training recognised.

Cambrian Training Company is an approved centre with Edexcel for the delivery of training in Customer Service.

Apprenticeship Qualifications available;

  • Foundation Apprenticeship Level 2 in Customer Service
  • Apprenticeship Level 3 in Customer Service

 

Our experienced Training Officers can help employees choose the right course at the appropriate level to develop their skills and knowledge. These qualifications are delivered in the workplace.

 

 Download – Business Suite Apprenticeship Qualifications Brochure >>

 

Employers we work with;
We have established excellent working relationships with employers across Wales and we continue to network with employers considering participation with apprenticeships as part of their training development programme. Don’t just take our word for it, see what our employers say about us >>

Recruit an apprentice with the Apprenticeship Matching Service (AMS)
The apprenticeship matching service gives you a FREE online platform to advertise and promote your quality apprenticeship job opportunities. For more information follow>>>>

Funding Available
The Welsh Government funds for most of the apprentice’s training costs, with the support from the European Social Fund, leaving you to pay only for their wage. Apprenticeship Programmes, led by the Welsh Government, are supported by the European Social Fund please click here »

We also deliver the Jobs Growth Wales program across Wales that supports employers to recruit new employees of 16-24 years into the workplace to help your business to grow, please visit our Jobs Growth Wales page to see the benefits and funding that you could be receiving today – Jobs Growth Wales >>

Contact Us

If you would like more information about training we deliver or are interested in any of our qualifications please don’t hesitate to contact our Head of Business Unit for Business and Administration Heather Martin; heather@cambriantraining.com

Retail Skills

Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesale, and then sells smaller quantities to the consumer for a profit.

Retailing can be done in locations like stores, shops or markets, door-to-door or by delivery or Online retailing, a type of electronic commerce used for business-to-consumer (B2C) transactions and mail order, are forms of non-shop retailing.

We offer apprenticeships in Retail Skills to suit all areas of the industry; from foundation level across Wales. These apprenticeships can be applied across a broad range of sectors and job roles.

Learning through apprenticeships can help staff develop skills that are essential to create a successful career in the industry.

Apprenticeships and Training

Apprenticeships provide a simple and rational programme of learning that presents learner achievement and qualifications in a way that is easy to understand measure and compare to other national qualifications.

We aim to give individuals the opportunity to learn in a more flexible way and enable a wider range of organisations, including employers, to have their training recognised.

Cambrian Training Company is an approved centre with Edexcel for the delivery of training in Retail Skills.

Apprenticeship Qualifications available;

  • Foundation Apprenticeship Level 2 in Retail Skills
  • Apprenticeship Level 3 in Retail Skills
  • Foundation Apprenticeship Level 2 in Sales
  • Apprenticeship Level 3 in Sales

Our experienced Training Officers can help employees choose the right course at the appropriate level to develop their skills and knowledge. These qualifications are delivered in the workplace.

 

 Download – Business Suite Apprenticeship Qualifications Brochure >>

 

Employers we work with;
We have established excellent working relationships with employers across Wales and we continue to network with employers considering participation with apprenticeships as part of their training development programme. Don’t just take our word for it, see what our employers say about us >>

Recruit an apprentice with the Apprenticeship Matching Service (AMS)
The apprenticeship matching service gives you a FREE online platform to advertise and promote your quality apprenticeship job opportunities. For more information follow>>>>

Funding Available
The Welsh Government funds for most of the apprentice’s training costs, with the support from the European Social Fund, leaving you to pay only for their wage. Apprenticeship Programmes, led by the Welsh Government, are supported by the European Social Fund please click here »

We also deliver the Jobs Growth Wales program across Wales that supports employers to recruit new employees of 16-24 years into the workplace to help your business to grow, please visit our Jobs Growth Wales page to see the benefits and funding that you could be receiving today – Jobs Growth Wales >>

Contact Us

If you would like more information about training we deliver or are interested in any of our qualifications please don’t hesitate to contact our Head of Business Unit for Business and Administration Heather Martin; heather@cambriantraining.com