Customer Service

Customer service is the provision of service to customers before, during and after a purchase. The importance of customer service may vary by product or service, industry and customer. A customer service experience can change the entire perception a customer has of the organisation.

Employers across all sectors are giving increasing attention to the quality of service they provide to customers. This focus is being driven by the demands of customers who have increasingly higher expectations alongside a more individualised service.

Learning through apprenticeships can help staff develop skills that are essential to create a successful career in the industry.

We offer apprenticeships in Customer service to suit all areas of the industry; from foundation level to apprenticeships across Wales. These apprenticeships can be applied across a broad range of sectors and job roles.

Learning through apprenticeships can help staff develop skills that are essential to create a successful career in the industry.

Apprenticeships and Training

Apprenticeships provide a simple and rational programme of learning that presents learner achievement and qualifications in a way that is easy to understand measure and compare to other national qualifications.

We aim to give individuals the opportunity to learn in a more flexible way and enable a wider range of organisations, including employers, to have their training recognised.

Cambrian Training Company is an approved centre with Edexcel for the delivery of training in Customer Service.

Our experienced Training Officers can help employees choose the right course at the appropriate level to develop their skills and knowledge. These qualifications are delivered in the workplace.

Employers we work with
We have established excellent working relationships with employers across Wales and we continue to network with employers considering participation with apprenticeships as part of their training development programme. Don’t just take our word for it, see what our employers say about us >>

Recruit an apprentice with the Apprenticeship Vacancy Service (AVS)
The apprenticeship vacancy service gives you a FREE online platform to advertise and promote your quality apprenticeship job opportunities. For more info

Funding Available
The Welsh Government funds for most of the apprentice’s training costs, leaving you to pay only for their wage.

Want to learn in Welsh? We can deliver all apprenticeship programmes bilingually or in Welsh.

Got questions?

Let's talk apprenticeships

Contact us today for a no-obligation chat about what apprenticeships can do for you or your business.

    View our Privacy Policy to see how we look after your data.