Apprentice Front Of House Receptionist
Llangoed Hall, Llyswen, Brecon, Powys, Wales LD3 0YP
An exciting opportunity to join Llangoed Hall working in Front of House Reception. You will be the first point of contact for customer facing operations within the Hotel, assisting, and greeting our guests. Llangoed Hall is a beautiful historic country house set in secluded grounds in the Wye Valley, in the heart of the Welsh countryside. A wonderful place to work!
Key responsibilities
To manage the day to day running of the Hotel Reception, ensuring that you provide excellent communication skills and a high level of efficiency whilst maintaining and improving the standard.
Daily duties:
- Welcome visitors and guests, in person or on the telephone; answering or referring inquiries
- To manage effective room allocations
- To ensure all monies are handled correctly and taking necessary steps to safeguard all company money, goods and assets.
- Ensure all documentation and transactions are recorded accurately following departmental guidelines.
- Checking all files/correspondence ensuring that room rates are correct prior to guests’ arrival, communicating with the Sales Team to resolve queries.
- To ensure that all room accounts are billed correctly and any outstanding amounts to be invoiced and monitored.
- To make sure that all jobs and tasks contained in the daily job sheet are completed adequately and efficiently before your shift is finished.
- Read and understand the daily business sheet, informing the relevant departments of any changes.
- Ensure the areas you are responsible for are adequately stocked and appropriately available to meet customers’ and colleagues’ needs and requirements.
- Ensure the areas of responsibility are kept presentable and tidy.
- To be polite, helpful and maintain a positive attitude of communication to Guests, Residents, Members and Colleagues at all times.
- To attend any departmental and training meetings as required.
- To be dressed in a smart and professional manner.
- To comply with all health and safety legislation.
To be fully aware of:
Accident reporting procedure
Maintenance fault reporting procedure
Fire Policy
To understand how the Hotel’s health and safety policy affects your department and how it links in with the rest of the Hotel.
To be a valued member of your Hotel team, helping and advising colleagues where required, promoting the image of the Hotel and that of the Company at all times through active sales activity and a positive approach.
To undertake any other reasonable duty as requested from the management team or your Head of Department.
Desirable personal qualities:
- Good communication skills (written and oral)
- Good IT skills
- Well-presented and polite
- Able to work as part of a team and be able to communicate with colleagues at all levels
- Able to work under pressure and use initiative
- To present a positive image of Llangoed Hall
- Positive can-do attitude
- Adaptable and flexible in approach
Qualifications required:
Good standard of general education.
Welsh language requirements:
None
Apprenticeship course:
Level 2 Apprenticeship in Hospitality Services
Pay:
National Minimum Wage and will increase as your skills and responsibilities develop.
Hours:
8.30am – 4.30pm five days per week, you will work five out of seven days, there will be weekend working and this will be allocated on a rota.
Interview arrangements:
Please apply by email. Following application you will be invited to a face to face interview
Apply:
Please send an email to assistantmanager@llangoedhall.co.uk
