Apprentice Receptionist/Administrator
An exciting opportunity to join Montgomery Medical Practice working within Reception.
The role comes with additional staff benefits including Blue Light Card eligibility (Discount at major stores/restaurants)
Daily duties:
- Provide high quality administrative support to the practice team.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the practice protocol. Print off the home visit summary sheets.
- Type letters and other documents as required.
- Process incoming and outgoing mail (including sorting and routing) Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure telephone calls and enquiries are dealt with in a courteous and timely manner and take messages as appropriate.
- Action tasks as required.
- Liaise with patients, members of the public, hospital, and community departments as well as practice staff.
- Complete filing, send e-mails and undertake scanning of letters.
- Book in, amend and cancel patient appointments in line with the practice policies ensuring optimum efficiency of the appointment system.
- Register new and temporary patients and update records as required.
- Greet and direct patients and visitors accordingly.
- Respond to the needs of clinicians during surgery.
- Inform patients of the relevant charges for private services, accept payment and issue receipts if required.
- Complete start and end of the day procedures including ensuring telephones are diverted as appropriate, updating room schedule and blackboard.
- Check and action emails daily.
- Check fridge daily for lab specimens and follow protocol.
General
- Always observe and follow health and safety guidelines.
- Participate in training, as required, for skill development and as part of own identified PDP.
- Demonstrate a sound understanding of information governance and apply this to work situation.
Any other reasonable duties that may be required.
Desirable personal qualities:
- Good communication skills (written and oral)
- Good IT skills
- Well-presented and polite
- Able to work as part of a team and be able to communicate with colleagues at all levels
- Able to follow strict rules on confidentiality
- Able to work under pressure and use initiative
- Adaptable and flexible in approach
Qualifications required:
Good standard of general education. Maths and English GCSE grade C or equivalent
Welsh language requirements:
Desirable but not essential
Apprenticeship course:
Level 2 Apprenticeship in Business and Administration
Pay:
National minimum wage
Hours:
37 hours per week
Shift pattern- 4 long days (3 days x 8am-6pm, 1 x 8am-5pm)
Holidays- 6 weeks, plus bank hols
Interview arrangements:
Face to face interview at the Medical Centre
Apply:
Please send a covering email and your CV to Alison.Barnes@wales.nhs.uk
